THE SKY IS THE LIMIT: BUSINESS PROCESS TRANSFORMATION AT TUI MUSEMENT WITH THEREFORE

A global journey of digital transformation unleashing the unlimited potential of Therefore. Find out how TUI Musement digitalized and automated business processes globally, eliminating manual work and enhancing process consistency across countries.
TUI Musement Head of IT Regions Interview
TUI Musement Greece
TUI Musement is the Tours & Activities division of TUI Group, one of the world’s leading travel businesses. In recent years, TUI Musement partnered with Canon to implement an ambitious digital transformation of business processes. Since 2018, the solution has grown and expanded to more than 50 countries globally.
Stavros Daniel, Head of IT Regions, TUI Musement

When I started receiving calls about how we managed to digitise business processes so efficiently, I knew we were on the right track to globalising our vision.

DIGITALISATION AS SOLUTION

Business processes varied in different countries and a lot of important tasks were being executed manually. The digitalisation and automation of critical business workflows was necessary. TUI Musement's main goal was to reduce manual work, repetitive tasks and ensure process consistency across countries. With an optimised and straightforward solution, Canon won the project.

Key requirements:

  • Uniformity: a single online form for all users
  • Automation: all cases would be automatically forwarded to the appropriate person
  • Speed: document digitalisation, sharing and archiving would expedite processes
  • Document safety: digital versions minimize risk of loss and enable access management and change tracking
  • Expense control: form checking for financial limitations, deviations automatically detected

Συνάντηση στην TUI Musement Ελλάδας

EFFICIENCY IN THE FIRST PLACE

TUI Musement utilised Canon's Therefore document management system. It all started in 2018 when they discovered a significant pain point in the company - employee expense management.

At first, TUI Musement needed secure remote accessibility and traceability of document versions, uniform data submission, improved reporting, and compatibility with the existing system.

The successful implementation of Therefore had a positive impact achieving lower costs and increasing work efficiency of financial departments. The expense management report was only the beginning, as this project has opened doors to a global journey of digital transformation.

EXPANSION ACROSS ORGANISATION

In just a few years, TUI Musement extended the digitalisation and automation beyond its Greek branch to more than 8 processes and over 55+ countries using Therefore.

Here's what TUI Musement executives have to say about the impact Therefore had on their departments:

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IMPACT

The most apparent advantages that Canon provides to the company are:

  • enormous work time savings,
  • customisation and optimised solutions for individual departments,
  • full support for remote work,
  • significant reduction in printing and archiving costs,
  • data protection and access control,
  • process efficiency.

VISION FOR THE FUTURE

By the end of 2024, TUI will have deployed Therefore in every country where they are present. The story of Therefore in TUI Musement is far from over. They have further plans to expand Therefore utilising it on digital acceleration projects. They are planning to expand the solution to other processes and companies within TUI Group worldwide. With the help of Canon's Therefore, only the sky is the limit.

Therefore

Easily store, manage, process, and access secure information – from anywhere at anytime

Hybrid Working and Mobility

The era of hybrid working is here. Make it work for your organisation by stepping into action now.

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Copyright © Canon Europa N.V. All rights reserved. Αll content used has the permission of TUI Musement and may be subject to third party rights. It is strictly prohibited to copy, redistribute, republish or modify any materials contained herein without the prior written consent of Canon. These materials were produced with the kind co-operation of TUI Musement.