Crowne Plaza is the largest hotel in Belgrade. Employing over 130 people. The hotel has established a thorough and complex business control and reporting system which has been managed manually ever since the hotel opened in 2013. The tasks included printing, scanning, and using different systems with a low level of automation which were not connected to one another. In less than a year, the Crowne Plaza hotel team managed to completely transform three extensive business processes.

In all of its hotels, the IHG Group requires strict and extensive reports on business operations, tasks and investments. Before the new solution, employees at the hotel usually prepared more than 100 pages of various documents on a daily basis, which then had to be printed, signed, and stamped. As a consequence, all three processes – Purchase orders, Capital Expenditure and Control Self-Assessment – required a lot of time and caused unnecessary delays. 

After a couple of presentations of the Canon Therefore document system, the Crowne Plaza team assessed it as the most appropriate system for their needs. The Therefore system has been fully established as a cloud-based solution.

Canon Therefore for purchasing (PO) was activated in January 2020. The investment workflow (CapEx) was activated a month later, following some adjustments and modifications, while the quality control process (CSA) was fully digitalised by the end of July. 

Crowne Plaza Hotel employees were eagerly awaiting more efficient and digitally supported business processes. The employees obviously had to learn how to use the new workflow processes, but most of them have had no issues in doing so. Finance and IT department estimates that the benefits of the new system are exceptional.